Customer Service

Shipping & Delivery

(PLEASE READ CAREFULLY)

We, at MicaBeauty Cosmetics, want your online experience to be enjoyable, simple and successful.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at Customer Support

Most credit and debit card orders are shipped on the same day.

SHIPPING AND TAX POLICY

The following are the shipping options for online orders shipped within the United Arab Emirates and the GCC.

Domestic Shipments (UAE): Express Courier, and Expedited orders placed by 1 PM Gulf Standard Time (GST) will ship on the SAME DAY.
An estimate of the shipping cost will show up when you check out.

Note: While most orders do ship on the same day, some orders will be shipped on the following day. This depends on when your order is received. You will receive your order 1-2 business days after the order has been processed, which in most cases is within 24 hours.

GCC Shipments: Estimated delivery time for items that we have in stock is calculated based on the date of shipment; provided issues do not arise with your local customs office. MicaBeauty Cosmetics does not assume responsibility or liability for any customs issues: including duties or taxes. Please take into account that any customs charges must be paid directly by you. We will not refund items seized by your local customs office. MicaBeauty Cosmetics does not assume responsibility or liability for any additional local carrier fees. Note that some countries may require various types of import licenses. MicaBeauty Cosmetics will not knowingly ship products to countries that require such licenses.

· All orders are shipped UPS, FedEx, or USPS ground. Therefore, we CANNOT ship to P.O. Boxes.

* We do not ship orders on Fridays.
* All Express Mail, FedEx, and UPS orders are waived from signature unless otherwise instructed via comments in your order or by email.

Privacy & Security

This Privacy and Security Policy is governed by our Terms and Conditions. We may periodically make changes to this Privacy and Security Policy, which will appear on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

This site, Micabeauty.ae is not intended for persons under the age of 18. By registering with this web-site, purchasing products from Micabeauty.ae or providing Micabeauty.ae with any information, you declare that you are 18 years of age or older and that any information that you provide for a third party is for a third party that is 18 years of age or older.

The main purpose of collecting information is for customer service. When we do collect personal contact information. You may later access, modify, or remove the information from our system. You may also choose not to provide your personal contact information at the point of collection.

We May Collect Your Name, Address, and Phone Number We generally collect the following information: name, address, and phone number. When you use our website, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information. We use this information for purchases from Micabeauty.ae, customer service, and compliance with legal requirements. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or for customer support.

We may collect your email address

We may request your email address, or other information needed to contact you online. We use this information to complete, support, and analyze your purchases from Micabeauty.ae, use of the Micabeauty.ae web site, and to comply with any requirements of law. We use this information to respond to any questions you might have and to provide you with information about specials occurring on the Micabeauty.ae website - if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the Micabeauty.ae website.

We may collect other information
When you use our web site, we may collect personal information about you. You may later access and modify the information or have it removed. You may also choose not to provide your personal contact information at the point of collection. However, if you do not provide such information, we will be unable to complete your purchase.

We may collect purchase information

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Micabeauty.ae web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Micabeauty.ae web site.

Certain Exception Disclosures
We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or if Micabeauty.ae has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on Micabeauty.ae or (2) to protect and defend the property or rights of Micabeauty.ae, the users of its website, or the public. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk protection. If Micabeauty.ae should ever file for bankruptcy or merge with another company, we may sell the information that you provide to us on the Micabeauty.ae website to a third party or share your personal information with the company we merge with.

How Do We Protect Information We Collect?

We have secure web pages to collect user information, some of which is data encrypted. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored in our system. While no computer system is completely secure, we believe that the measures that we have implemented reduce the likelihood of security issues at a level that is appropriate for the type of data collected by our website. Micabeauty.ae servers use Secure Socket Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL’s browser, so that only Micabeauty.ae can read customer information.

How Long Do We Keep User Information?

We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter our practices at management’s discretion. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

Third Party Sites

This Site contains links to third party websites. Micabeauty.ae is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk.

Your Consent To This Policy

By using the Micabeauty.ae web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.

Legal Disclaimer

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by the laws of the United Arab Emirates, excluding conflicts of law principles. Any legal actions against us must be commenced in the United Arab Emirates, Dubai within one year after the claim arose, or be barred.

Returns & Replacements

1. All claims for credit, shortages, and/or damages must be placed within ten days of receipt of merchandise.

2. All returned merchandise must be received by Micabeauty cosmetics in saleable condition, unless the merchandise is found to be defective.

3. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

4. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

Ordering

Finding Items

First, browse or search for the items you would like to order. For your convenience, keyword search boxes are located on every page of our site. You will also find links to browse lists and more detailed product-specific searches on the left side navigation bar of each page. When you find an item that interests you, click the title or name of the item to see a detailed description of the product.

Adding Items to Your Shopping Cart
To order an item from www.micabeauty.ae, click the "Add to Bag" button on the product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you wish to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon on the right side of every page of our website.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Bag. When you're ready to place an order for everything in the "Shopping Bag Items--To Buy Now" section of your cart, click the "Proceed to Checkout" button. You will be taken to the first page of the order form. The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact our Customer Support.


Free Shipping within UAE | Kuwait | Bahrain

Distribution Middle East:
Middle East Natural Cosmetics
Dubai, United Arab Emirates